Questions about the Kevro website and online store.

Prices and ordering are visible only after login. To login you first need to be an authorized Dealer with Kevro and be set up in our system. Once that is done, Kevro Website Management can send you a Welcome Message with instructions to activate your account and login.

Contact us with your information (name, company name, address, and so on) and the products you are interested in selling. Someone from Kevro will contact you with further details.

For any questions related to your order, including how to process a return, contact our customer service department. For Canadian orders: customerservice@kevro.com. For US orders: orders@kevro.com.

Yes. Any product listed on our website can be ordered, even if it is out of stock. We process it as a backorder and email you the details, including availability and shipping information. If you pay by credit card, we hold the funds for a maximum of 5 days and charge you only when the product has shipped.

Some products and speaker finishes in our price lists are available by special order only. They may show as out of stock on the website but can be purchased the same way as a backorder. Special order products typically have long wait times before we can acquire stock and ship them out.

Contact orders@kevro.com (US customers) or customerservice@kevro.com (Canadian customers) for warranty and service inquiries and to order parts. Include the model number and serial number of your product along with a short description of the issue.

Standard Kevro shipping terms apply. Online orders are charged standard UPS ground shipping rates. If you qualify for free shipping based on our Kevro Shipping Terms, an option becomes available at checkout. Prepaid shipping terms are based on Dealer Program Levels; for US customers, prepaid freight applies to orders shipped to the 48 contiguous states only.